Information & Policies
FAQ’s and Policies
Answers to common questions, information about how we work, and details of our commitment to confidentiality, data protection, and professional standards.
The Blue Hare Therapies is a dedicated therapy centre founded by Charlotte McRae, a HCPC-registered Art Therapist. We offer two core services: beautifully designed private therapy rooms available for qualified practitioners to hire, and a trusted referral pathway connecting individuals with the right therapeutic support.
We are located at 105 St Georges Terrace, Jesmond, Newcastle upon Tyne, NE2 2DN. The centre is easily accessible by public transport and has nearby parking available. Please contact us for specific directions or parking guidance.
You can reach us by email at hello@tbht.co.uk, by phone on 07563 312 425, or via the contact form on this website. We aim to respond to all enquiries within one working day.
Our rooms are available to hire 9am–9pm, 7 days a week. We are flexible and can accommodate early morning, evening and weekend sessions. Please enquire about availability for your preferred times.
Yes. All practitioners working from The Blue Hare Therapies are required to hold registration with a recognised professional body (HCPC, BACP, UKCP or equivalent), hold current professional indemnity insurance, and operate within the code of ethics of their professional body. You can verify any practitioner's registration status using the tools on this page.
Our rooms are available to qualified, registered therapy and counselling practitioners. This includes art therapists, counsellors, psychotherapists, psychologists, CBT therapists, EMDR therapists, and other mental health professionals. We require evidence of professional registration and insurance before confirming a booking.
Our rooms are priced at £15/hr, with half-day (4 hrs) rates at £55 and full-day (8 hrs) at £110. Please see the Room Hire page for a full pricing breakdown per room.
To get started, submit an enquiry via the contact form or email us at hello@tbht.co.uk. We'll confirm availability, verify your registration details, and set you up with access to our online booking system.
Our minimum hire period is one hour. We accommodate ad hoc bookings as well as regular recurring arrangements — ideal for practitioners establishing a new practice or those looking for flexible session scheduling.
All rooms include comfortable seating, tasteful furnishings, soundproofing, high-speed Wi-Fi, use of the waiting area, and kitchen access. Art therapy rooms also include a large work table, sink, and access to basic art materials. Full details are listed on the Room Hire page.
We ask for a minimum of 24 hours notice for cancellations. Cancellations made with less than 24 hours notice may be charged at 50% of the booked rate. We understand that emergencies happen — please contact us as soon as possible if you need to cancel at short notice.
We have a straightforward onboarding process to ensure all practitioners meet our professional standards:
Complete the room hire enquiry form or email us directly at hello@tbht.co.uk.
We verify your professional registration, insurance, and DBS certificate.
A brief induction to the building, facilities, fire procedures, and house rules.
You receive access to our online booking system and can begin scheduling sessions.
Finding the right therapist is a personal process. We recommend starting by thinking about what you're hoping to address, and whether you have a preference for any particular type of therapy. Our Find a Therapist page gives an overview of practitioners and modalities available. If you're not sure, contact us and we'll help point you in the right direction.
Art therapy is a form of psychotherapy that uses the creative process of making art to explore feelings, reconcile emotional conflicts, and foster self-awareness. You do not need any artistic ability or experience — the focus is on the process, not the product. It is particularly effective for those who find it difficult to express themselves through words alone.
While the terms are often used interchangeably, counselling typically refers to shorter-term, solution-focused support addressing specific issues or life events. Psychotherapy tends to involve a deeper, longer-term exploration of patterns, history, and the self. In practice, many practitioners are trained in both. What matters most is the quality of the therapeutic relationship.
Yes. Confidentiality is fundamental to the therapeutic relationship. Your therapist will discuss their confidentiality policy with you during your first session. There are very limited circumstances in which a therapist may need to break confidentiality — for example, if there is a serious risk of harm to yourself or others. These will be explained clearly before you begin.
This varies greatly depending on the individual and what they are bringing to therapy. Some people find significant benefit in as few as six sessions; others engage in longer-term work spanning months or years. Your therapist will discuss this with you and review it regularly throughout your work together.
Some of our practitioners offer online or telephone sessions in addition to in-person work. Please ask when enquiring and we will let you know which practitioners have this option available.
Yes. Several of our practitioners specialise in working with children and young people, including art therapy and play-based approaches. All practitioners working with children hold enhanced DBS clearance and are trained in safeguarding. Please contact us to discuss your specific needs.
Verify a Therapist's Credentials
The Health and Care Professions Council (HCPC) maintains the register of regulated health and care professionals in the UK. Art Therapists, Practitioner Psychologists, and other regulated practitioners must be registered with the HCPC to practise legally.
You can verify any HCPC-registered practitioner's status — including Charlotte McRae (Reg: AS15748) — using the official HCPC register below.
Safeguarding
At The Blue Hare Therapies, safeguarding is central to how we work. We are committed to providing a safe, secure and supportive environment for all individuals who use our services.
- All practitioners hold appropriate qualifications, professional registration, enhanced DBS clearance, and are clinically supervised.
- Practitioners follow recognised safeguarding guidance and act promptly if there are concerns about safety or wellbeing.
- Where necessary, information may be shared with relevant services to protect an individual from harm.
- Safeguarding concerns can be reported discreetly by contacting us at hello@tbht.co.uk.
Confidentiality and Privacy
- Personal information is handled in accordance with UK data protection legislation and ICO guidance.
- Sessions take place in private, confidential spaces designed to support emotional safety.
- Information is only shared where required by law, safeguarding responsibilities, or with appropriate consent.
Health, Safety & Fire
- The building is regularly maintained to meet health and safety standards.
- Practitioners are responsible for managing appropriate risk assessments for their work.
- In the event of a fire alarm, the building must be evacuated immediately.
- The designated evacuation point is outside the building at Sarah Mains Estate Agents.
Code of Conduct
- Treat others with respect, dignity and courtesy.
- Respect the privacy and confidentiality of others within the building.
- Maintain appropriate noise levels to support a calm and therapeutic environment.
- Use shared spaces responsibly and follow guidance provided by staff.
We collect only the personal data necessary to provide our services. This may include your name, contact details, the nature of your enquiry, and — for room hire practitioners — professional registration details. We do not collect sensitive clinical data about therapy clients through this website.
All data submitted through this website is stored securely using encrypted, password-protected systems. We do not share your information with third parties except where legally required. Data is retained only for as long as necessary for the purpose for which it was collected.
We process personal data on the basis of consent (where you have explicitly agreed), legitimate interests (for example, responding to an enquiry you have submitted), and legal obligation (where we are required to retain records by law or professional regulation).
Under UK GDPR you have the following rights:
To exercise any of these rights, please contact us at hello@tbht.co.uk. We will respond within 30 days.
This website uses essential cookies required for it to function, and analytics cookies (via Squarespace) to help us understand how visitors use the site. You can manage cookie preferences via the cookie banner when you first visit the site. We do not use advertising or tracking cookies.
Our Commitment to Your Privacy
The Blue Hare Therapies is committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
We may change this policy from time to time, so please check this page occasionally to ensure you are happy with any changes. By using our website, you are agreeing to be bound by this policy.
Who are we?
The Blue Hare Therapies is operated by Charlotte McRae. Our registered address is 105 St Georges Terrace, Jesmond, Newcastle upon Tyne, NE2 2DN. You can contact us at hello@tbht.co.uk or on 07563 312 425.
What information do we collect?
- Information you provide when completing enquiry forms on this website (name, email, phone, message).
- Information you provide when making a room hire enquiry (professional registration details, insurance status).
- Technical data collected automatically when you visit the site (IP address, browser type, pages visited) via Squarespace analytics.
How do we use your information?
- To respond to your enquiry and provide the services you have requested.
- To verify professional credentials for room hire practitioners.
- To improve our website and services based on how visitors use the site.
- We will never sell or share your personal data with third parties for marketing purposes.
How long do we keep your data?
We retain enquiry data for up to 12 months after your last contact with us, unless we are required by law or professional regulation to retain it for longer. You may request deletion of your data at any time by emailing hello@tbht.co.uk.